FREQUENTLY ASKED QUESTIONS

I would like to purchase the voucher as a gift. How do I collect the gift card?

You can write to us here and fill in all fields. Kindly allow 3 working days for us to get in touch and prepare your gift card. Should you require express service, please indicate in your message. We will try our best to accommodate whenever possible.

I have made my spa reservation but am unable to make it at the last minute. Can I postpone my appointment?

Yes, you may. However, please note that under our Company’s Cancellation & ‘No Show’ Policy, a 100% charge will be incurred for any treatment cancelled with less than 24 hours notice prior to your scheduled appointment.

Can I purchase a cash voucher?

Yes, you can. You can write to us here and fill in all fields. Kindly indicate the desired value and any other necessary information in your message,

Why do I need to arrive 10 minutes earlier than my appointment time?

We recommend you to arrive 10 minutes before your appointment to complete a Spa Consultation Form, relax and prepare yourself for your spa journey ahead. As a courtesy to all our guests, late arrivals will result in a reduction of your treatment time.

Can I make payment with a credit card through PayPal and do I need PayPal account?

Yes, you may and you do not need a PayPal account for this.

For payment under S$100, you will be required to pay an additional PayPal fee at a flat rate of S$3.00. For local delivery, a S$3.00 fee will be applicable.